HomeEagle’s Landing Health (ELH)

Eagle’s Landing Health (ELH)

Use Case

Eagle’s Landing Health (ELH)

Helping a growing Healthcare Network take control of their EMR data and provide their patients with an online portal built on Salesforce.com

Moderinizing a growing family practice with EHR integration and a Patient Portal using Salesforce

The Challenge
In 2019, ELH decided to move call center operations to Salesforce.com with the help of a Salesforce.com partner. Toward the end of the first phase of the project, ELH’s Director of IT for Software Applications realized that further, more advanced customization would be necessary to accomplish the company’s goals.

With no in-house integration or development resources at
that time, ELH needed a new partner that could deliver
advanced Salesfore.com customizations and custom data integration solutions in a timely and cost-effective manner.

The Solution

Collaborate with a Salesforce.com development firm with real-world data integration experience – Ossia Systems

The Ossia Systems team carefully reviewed ELH’s goals and took a deep-dive into their current systems. They asked about current and desired architecture, their biggest pain points, their must-have requirements, their nice-to-have requirements, and their vision for the future.

Ossia presented multiple architecture options and, after a brief review period, both teams agreed on a design that would meet ELH’s requirements with respect to functionality, total cost of ownership, ease of maintenance and speed to market.

Clear communication
Ossia introduced their proven development process and set up various collaboration tools to record ideas, define use cases, create test plans, track issues, report bugs and manage deployments. ELH immediately saw the value of this and still uses these tools and processes to this day

Then Ossia started designing and building an on-premise data synchronization engine built with .NET Core and other mature open source technologies. This technology choice would make it relatively easy to find skilled resources to maintain it in the future.

Once the integration was in place, Ossia began work on the new Patient Portal running on Salesforce.com Communities / Digital Experiences. In order to meet ELH’s requirements, which included automatic provisioning of new users, this required extensive customization of Salesforce.com, including Lightning and Apex development

The first version of the new patient portal allowed patients to submit intake forms in preparation for their appointment dates and allowed them to create and manage support cases. Then as the EMR data integration solution progressed, subsequent versions gave patients access to additional medical data such as their lab results and prescription history.

Results + Benefits

Within six months the Ossia Systems team delivered a fault-tolerant, scalable data synchronization solution that positioned the ELH team for the future. They also delivered a modern Patient Portal that leveraged the best features of the new integration and the power of Salesforce.com. Ossia’s engagement model allowed requirements to grow and change as the solution was developed.

ELH received several important benefits, including:

Improved speed to market + cost savings:

Improved patient experience:

Improved internal user experience and productivity

Gained a scalable, in-house data synchronization system

We Can Do The Same For Your Project

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In Our Client's Words

Joe Falcomata, Director of IT-Software Applications at Eagles Landing Family Practice, shares how Ossia Systems delivered advanced Salesforce.com customizations and custom data integration solutions, on time and within budget.
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